12 January 2022
Reporting to the Director of Care, the Visitor Support Assistant is a temporary position funded wholly through Fraser Health in response to the Covid-19 pandemic. The Visitor Support Assistant is primarily responsible for ensuring that visitors to the Care Centres have a safe and enjoyable visit with their loved one and that they are fully screened for coronavirus symptoms and vaccination status prior to the visit to ensure the current visitation rules and guidelines are followed.
Shift: 4 On 4 Off (2pm-8pm)
Taking calls from families; at this time 1 visit / week - 30 - 45 minutes
Scheduling appointments into the shared google calendar ensuring a ½ hour break is set aside for the assistant.
Take name of visitor and phone number and record into the appointment information
Call visitors at least a day ahead of time to confirm the appointment and confirm if the appointment will be inside or outside and that they must bring and wear a mask.
Make notes in the calendar if there is a cancellation; change in appointment; and any changes to the time in / time out.
Keep an ongoing list of visitors in Google Keep (attached to the calendar) who would like to be on a reserve list for cancellations if they do not get the appointment time they wish, or they wish to visit more than 1x/week.
INTERVIEWING / SCREENING
Using the electronic survey, interview and record the answers to each question for each visitor
Do not allow entry if any of the questions indicate the resident is at risk of exposure.
Ensure process of review of PPE (mask, gloves, gown etc.) and IPC standards has been completed (ie. respiratory etiquette).
MONITORING / SCREENING
Discreetly monitor the visit, providing as much privacy as possible while ensuring the visitor is aware how to contact you if they wish to end the visit early.
CLEANING / DISINFECTING
Before / after each visit, ensure that all furniture is wiped down with disinfectant spray and prepped for the next visit.
OTHER RELATED RESPONSIBILITIES
As assigned by the Director of Care / Designate
During times where there are no visits, emphasis should be put on 1:1 visits with residents who are more isolated.
Setup virtual visits using the i-pad and Google Meet
Contracted services (ie. Painter, Dentist, Foot care nurse, Hairdresser and Physicians) must go through the screening process in Waterford Independence before entering the Care Centre. Visitor support person will confirm that they have been through screening, don a medical mask and have cleaned their hands.
Visitor support person will, if Care centre is in Outbreak, make sure that all visits are cancelled. Follow Essential visitors Protocol during Outbreak.
Education & Experience
Ability to communicate effectively with older adults with dementia and with individuals under high levels of stress
Demonstrated patience and compassion
Customer service experience in stressful environments an asset
Conflict resolution skills an asset
Computer literacy or demonstrated ability to learn new skills quickly
Ability to adapt to dynamic and changing situations and communicate those changes effectively.
Required Knowledge, Skills and Abilities
Physically and mentally able to carry out the assigned duties
Understanding of Bria Visitation Health & Safety Plan process
Demonstrated skills in using iPad, google sheets, google meet etc
Must be organized and adaptable
Respects and maintains the spirit, dignity and individuality of the residents & their visitor
Ability to establish and maintain good interpersonal relations by displaying, tact, courtesy and patience with residents, coworkers, superiors, visitors and volunteers in the workplace
Ability to organize and prioritize the daily workload in an effective and efficient manner and work independently with a minimum of supervision
Seniors’ residences that offer a friendly, community-oriented living experience.