Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.
Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.
Role Summary
Reporting to the Catering & Convention Manager, the Banquet Server is responsible for providing superior customer service and upholding Coast Hotel’s quality standards in the hotels food and beverage department.
Key Accountabilities
- Acts as an Ambassador for Coast including greeting guests, making them feel welcome, and handling basic enquiries
- Services hotel catering events and provides customer service through the completion of routine duties and tasks, and by following the close instructions of the Banquet Event Order
- Responsible for the set-up of function rooms as laid out in the detailed Banquet Event Order
- Responsible for the tear down and clean-up of all function rooms
- Services the hotel breakfast bar including, set up, maintaining, breakdown and clean up when required
- Adheres to quality and industry standards when completing tasks
- Stocks supplies and maintains inventory levels to support the operation throughout the day
- Prepares, stocks, and sets up/puts out food and beverages
- Maintains function and meeting rooms, breakfast area, common areas by vacuuming, removing trash, clearing, cleaning and sanitizing table, kitchen surfaces, storage areas, equipment, staff room
- Checks on guest satisfaction and follows up on requests where possible and appropriate
- Demonstrates a customer service attitude with internal and external contacts
- Ensures the safety and security of the property, the Ambassadors and guests when completing tasks
- Other duties as required
Education and Experience
- Serving it Right certificate is required
- Hepatitis A vaccination is mandatory
- Previous banquet experience is an asset
Skills and Abilities
- Must be physically able to perform the duties of the position, including lifting up to 50lbs (need to be able to move chairs and tables)
- Ability to work a variety of shifts, including weekends, evenings and holidays
- Excellent communication and interpersonal skills
- Professional appearance and attitude
- Ability to work as part of a team and independently
Coast Hotels offers a variety of benefits, including competitive wages, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!
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Century People
