Role Summary

Reporting to the Security Supervisor, this role will be responsible for the safety and security of staff, guests, property and equipment at 3 Civic Plaza/Civic Hotel - Autograph Collection

Key Accountabilities

1. Provide excellent service to guests, residents, employees and the general public

2. Maintain safety and protect the facility and property from any real or perceived threats

3. Proactively patrol and monitor the property to prevent fire, theft, and vandalism

4. Monitor all access points and provide access as needed  

5. Assist the public, contractors and others in accessing the facility

6. Conduct routine visual inspections of the building  (maintenance issues, repairs, etc)

7. Respond to all building/hotel emergencies, including guest and facility related emergencies

8. Assist with the emergency procedures, including fire alarms, evacuation or lockdown

9. Complete Incident Reports and Administrative duties as required

10. Perform other related duties as required

Education and Experience

• Valid BC Security Worker License

• Occupational First Aid Level 1

• Minimum of 3 years’ experience in a similar role in the Hotel, Residential or customer service industry 

Skills and Abilities

• Mentally and physically able to deal with assigned tasks

• Physically able to withstand extensive periods of walking, sitting, and standing

• Ability to work day, afternoon and overnight shifts as required

• Ability to work independently with minimal supervision as well as part of a team

• Knowledge of CCTV and access control systems

• Excellent Service attitude, Communication and conflict resolution skills

• Fluent in English with additional language(s) an asset.