Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized,  Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.

Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.

Role Summary

Reporting to the Night Manager, the Night Auditor/Security will be responsible for completing Night Audit responsibilities, operating the switchboard, providing bell services, greeting and welcoming all guests, and providing superior service for all arriving and in-house guests. 

Key Accountabilities

1. Posts any late charges not posted on previous shift.
2. Balances all charge codes not posted on previous shift.
3. Scrutinizes room revenue report for reasonability (bucket check). Investigates and corrects inconsistencies.
4. Completes credit card and city ledger sequence, as well as audits the Dollars on the Net System.
5. Completes back-up procedures.
6. Runs one button night audit sequence.
7. Runs required reports and distributes to the appropriate offices.
8. Delivers audit materials to Accounting Office.
9. Ensures that all transactions for a particular date, i.e. Catering transactions, are processes on that day’s totals. 

Education and Experience

• Grade 12 graduation
• Minimum 3 years Front Desk experience. 
• Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management

Skills and Abilities

• Exceptional communication skills demonstrated by clear self-expression and listening skills.
• Uses voicemail, email and company memos appropriately.
• Develops and maintains effective working relationships.
• Remains calm under pressure.
• Effective multi-tasking demonstrated by the ability to complete various tasks, in priority sequence with positive outcomes.
• Problem solving and decision making ability demonstrated by adequate solutions to presented problems. 
• Maintains positive optimistic outlook when leading staff.
• Knowledge of Hotel property management systems, excel, email, work and all other relevant computerized applications.
• Superior communication skills in oral and written English.
• Ability to present information to individuals or groups.
• Ability to write business correspondence, reports, memos and other document.